Refund & Returns Policy

This Refund and Returns Policy applies to all purchases on www.ebukason.com, operated by Ebukason.com LTD.

By buying or selling on Ebukason, you agree to follow this Policy, the Seller Terms & Conditions, Listing Guidelines, and Privacy Policy.

Standard Return Period

Customers can request a return or refund within 7 days from delivery.

Eligible Reasons for Return

Not Eligible for Return

• Items marked “Final Sale” or “Non-Returnable” (unless defective)
• Custom or made-to-order items (unless defective)
• Digital products once downloaded
• Used, washed, or damaged items (unless defective on arrival)

How to Request a Return

1. Message the seller via Ebukason chat within 7 days of delivery
2. Include: Order number • Reason • Photos (if damaged/defective)
3. Seller must reply within 48 hours

Return Shipping

• Seller pays return shipping → if damaged, defective, or not as described
• Customer pays return shipping → change of mind (if allowed)
• Return item within 7 days of approval using a tracked service

Refund Process

Once approved and item received:
• Refund processed within 5 business days
• Money back to original payment method
• You’ll see it in your account in 3–10 days

Seller Responsibilities

• Clearly state your return policy in every listing
• Respond fast to return requests
• Pay for return shipping on faulty items
• Issue refunds quickly

Disputes

Can’t agree? Contact us at dispute@ebukason.com
We’ll mediate fairly within 14 business days.

Consumer Rights

This Policy does not reduce your rights under Nigerian consumer protection laws.

Updates

We may update this Policy. Continued use means acceptance.