Seller/Vendors Terms and Conditions

Seller/Vendors Terms and Conditions for www.ebukason.com

 
Welcome to www.ebukason.com, operated by Idonline Services.

These Seller Terms and Conditions govern your participation as a seller/vendor on the Platform. By registering as a Seller or listing products/services on www.ebukason.com, you agree to be bound by these Terms, our [Privacy Policy], and any other applicable policies or guidelines referenced herein.

Eligibility:

To become a Seller on the Platform, you must:
  • Be at least 18 years old or have the legal capacity to enter into contracts.
  • Be a registered business or individual authorized to sell products/services in your jurisdiction.
  • Provide accurate and complete information during the Seller registration process, including valid business licenses, tax identification numbers, and contact details, as required.
  • Comply with all applicable local, national, and international laws, regulations, and standards related to the sale of your products/services.
We reserve the right to reject or terminate any Seller account that does not meet these eligibility criteria or violates these Terms.
 

Seller Account:

  1. Registration: To sell on the Platform, you must create a Seller account by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
  2. Account Approval: We reserve the right to review and approve or reject your Seller application at our sole discretion. Approval may be subject to verification of your business details, compliance with these Terms, and other criteria.
  3. Account Suspension or Termination: We may suspend or terminate your Seller account at any time, with or without notice, for reasons including but not limited to:
  • Violation of these Terms or other Platform policies.
  • Engaging in fraudulent, illegal, or unethical activities.
  • Failure to meet customer service or product quality standards.
  • Inactivity for an extended period (e.g., 6 months).

Listing and Selling Products/Services:

  1. Product Listings: You are responsible for creating and managing your product listings, including accurate descriptions, images, pricing, inventory levels, and shipping details. All listings must comply with our [Listing Guidelines] and applicable laws.
  2. Prohibited Items: You may not list or sell products/services that are:
  • Illegal, counterfeit, or infringe on intellectual property rights.
  • Hazardous, dangerous, or restricted under applicable laws.
  • Offensive, discriminatory, or inappropriate as determined by us.

Pricing and Taxes:

You are responsible for setting the prices of your products/services, including any applicable taxes, duties, or fees. You must ensure compliance with tax laws in your jurisdiction and the jurisdictions of your customers.

Order Fulfillment:

You are responsible for processing, packaging, and shipping orders in a timely manner, as specified in your listings. You must provide accurate tracking information and ensure delivery within the stated timeframe. We can also help in this.
 

Customer Service:

You must provide prompt and professional customer service, including responding to customer inquiries within [24-48 hours] and addressing returns, refunds, or disputes in accordance with our [Return and Refund Policy].
 

Fees and Payments:

 
Fees: By selling on the Platform, you agree to pay all applicable fees, including but not limited to:
  • Commission fees on each sale 
  • Listing fees, if applicable.
  • Payment processing fees.
  • Other fees for optional services (e.g., advertising or premium features).
Payment Processing: You must provide valid payment details and comply with the payment processor’s terms. Payments for completed orders will be disbursed to your designated account according to the [Payment Schedule], less any applicable fees or deductions.
 
Refunds and Chargebacks: You are responsible for any refunds, chargebacks, or disputes arising from your sales. We may deduct such amounts from your Seller account balance or future payouts.
 
Taxes: You are solely responsible for calculating, collecting, and remitting any taxes applicable to your sales, including sales tax, VAT, or other duties.
 

Intellectual Property:

 
Your Content: You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute any content you upload to the Platform (e.g., product images, descriptions) for the purpose of operating and promoting the Platform.
 
Infringement: You represent and warrant that your products, listings, and content do not infringe on the intellectual property rights of any third party. You are liable for any claims arising from such infringement.
 

Prohibited Activities:

As a Seller, you agree not to:
  • Engage in fraudulent or deceptive practices, such as misrepresenting products or manipulating reviews.
  • Use the Platform to promote or sell products/services outside the Platform without our consent.
  • Attempt to bypass our fees or payment processes.
  • Violate any applicable laws, regulations, or third-party rights.
  • Interfere with the Platform’s operations or security.

Returns, Refunds, and Disputes:

 
Return Policy: You must comply with our [Return and Refund Policy] and clearly communicate your return policy to customers in your listings.
Disputes: In the event of a dispute between you and a customer, we may mediate to reach a fair resolution. You agree to cooperate fully with our dispute resolution process.
Liability: You are responsible for any costs, damages, or losses arising from defective, misrepresented, or non-delivered products.
 

Limitation of Liability:

To the maximum extent permitted by law, Idonline Services and its affiliates, officers, directors, employees, or agents will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, or business opportunities. Our total liability to you will not exceed the fees paid to us by you in the preceding [12 months].
 

Indemnification:

You agree to indemnify, defend, and hold harmless Idonline Services, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your products/services, or your violation of any third-party rights.
 

Termination:

 
By You: You may terminate your Seller account by providing [30 days’] written notice to us, subject to fulfilling any pending orders or obligations.
By Us: We may terminate your account or these Terms at any time, with or without cause, by providing notice to you. Upon termination, you must cease all use of the Platform and remove your listings.
Post-Termination: Any obligations related to outstanding orders, payments, or disputes will survive termination.
 

Governing Law and Dispute Resolution:

 
These Terms are governed by the laws of Nigeria. Any disputes arising from these Terms will be resolved through [binding arbitration/mediation] in [City, Jurisdiction], in accordance with the rules of [Arbitration/Mediation Body]. You agree to waive any right to participate in a class action lawsuit against us.
 

Amendments:

We may update these Terms at any time by posting the revised version on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms. We will notify you of material changes via email or through your Seller account.
 

Contact Us:

If you have any questions or concerns about these Terms, please contact us at: